User Login

Here are some of the common questions people ask about For complete information on how to use our service, please download our User Guide.For a list of reasons why is the easiest way to store your Personal Health Records, click here.

Who is is a Los Angeles based company that was founded in 2005. Our Mission is to give consumers greater control over their personal health and medical records, as well as other vital information.
Go to Top
What does do? (MMR) provides consumers with a virtual (on-line) document and image management system where they can securely and confidentially store and access their personal health and other information in a simple and easy to use manner. Users then can access their important medical and personal health information, 24/7 from any Internet-connected computer anywhere in the world.
Go to Top
How do I get records into my MMR account?
When you enroll in the MMR service, you get your own, personal, telephone number. This number can be used to receive both faxes and voice messages. This number is your MMR user ID. Every document faxed to your number or voice message left becomes a new record in your MMR account. You also get a series of "authorization stickers" imprinted with your toll-free number that you give to your doctor(s) so that they can fax in your medical records upon your request. You, and anyone else for that matter, also can fax in records to your account using any fax machine.
Go to Top
Can I upload images?
Yes! MyMedicalRecords gives you the powerful ability to upload images such as x-rays, scans and MRIs into your account directly from your PC.  So in addition to documents, MMR lets you store pictures as well.
Go to Top
What about the confidentiality and security of my information?'s primary concern is the security and confidentiality of subscriber information, which is why the Company employs state-of-the-art security and encryption technology to protect subscriber data. The MMR fax and voice communications portal is the same platform that handles transactions for many of the nation's major financial institutions and Fortune 1000 companies including American Express, First Data Corporation, Wells Fargo, Sprint, Discover, General Motors and Union Pacific.

  • Some of the security features of's website are outlined below:
  • requires that all communications in to the website be via facsimile or file upload only. Users and their designees can fax in their documents over plain old telephone service (POTS) without the risks of transmitting data over the Internet. Users must log in to the Company's password-secured site to upload documents, which are stored and accessed in an encrypted format. Unlike most web sites, MMR does not allow users to transfer documents in and out of the account over public Internet channels, such as via e-mail.
  • The Company's servers are housed in separate data centers, more than 100 miles apart and there is redundancy to ensure uninterrupted user access to the MMR platform.
  • Each account is secured by a unique combination of User ID and password. If the MMR system detects multiple attempts to access an account with an incorrect password, it will “lock” the account.
  • In addition to passwords and data encryption, data access is protected through multiple levels of network security to prevent unauthorized access and to help protect the privacy and integrity of customer data. We use state-of-the-art firewalls which permit or deny connections based on packet filtering, application proxying, and pre-existing sessions.
  • All documents faxed into and stored in the MMR system are displayed in unalterable PDF images. In the case of non-PDF documents that are uploaded, the files remain in their native application (MS Word, Excel, PowerPoint, etc.).
  • MMR employees do not have access to any information placed into the system by our customers. We do not know what is in the records saved; and we do not sell this information to anyone. Our Customer Care Representatives do not know any user passwords and can only reset a password upon verification of the user.
  • While is not subject to the strict guidelines of the Health Insurance Portability and Accountability Act (HIPAA), we voluntarily follow these guidelines, and our management team includes an attorney that specializes in HIPAA.


Go to Top
How much does the service cost?
MMR costs just pennies a day and delivers the peace of mind of knowing your vital information is securely stored where you can access it when you need it. The cost for a family of up to ten people is just $9.95 per month or $99.95 per year, prepaid annually
Go to Top
What happens when my records are faxed into the system?
Each time a document is faxed to your account, MMR will send you a notification to up to three e-mail addresses that you specify when you enroll. These e-mail addresses can be on your computer, on a text-enabled cell phone or a text pager. The next time you log into your account, you'll see alerts for new documents in your MMR "Message Center."
Go to Top
How do I view my records?
Next to each new record is a "view" link. Click on this and a new browser window will open with your document shown in Adobe .PDF format. (If you don't have Adobe Reader,click here to get it free).
Go to Top
How do I file my records?
MMR provides you with 16 file folders for categorizing and storing your records. While we offer suggested default names for these folders, you can re-name according to your particular needs. You may want to categorize your files by different types of medical specialties and events, such as hospitalization or surgeries. You can assign secondary passwords to four of your file folders, which creates an extra layer of privacy and security. To file your records, simply click on the "file" link and a form will appear that lets you choose as many different folders as you want in which to file your records. You can also add information such as doctor name, and date to the record, as well as your own comments.
Go to Top
How do I find my records after they are filed?
Each time you access your account, you can see all of your records listed by clicking on the "My Medical Records" button in the navigation bar. Your records can be sorted by title, by date, by doctor, by family member. Click on the view link and you can see your record; click on the edit link and you can change information about the record. You also can locate records by using our free-form search feature.
Go to Top
Can I store non-medical information on the site?
Yes. You can store any information you choose on the site. In fact, your account is your own, personal, virtual safe-deposit box for all your critical life records, whether medical records, financial records, insurance policies, contracts, etc. We recommend that your keep a copy of your driver’s license and passport stored in your account so you can quickly re-establish your identity in the event these documents are lost or stolen.
Go to Top
Can I print out my records?
Yes. When you view your records, you can print them or even save them to your PC local drive.
Go to Top
Can I give someone else access to my information if I choose?
Yes. The information is yours and you can do with it as you please. You should treat your MMR password with the same care that you treat the PIN on your ATM card.
Go to Top
What is my Emergency Password?
Your Emergency Password is a special password you create that allows medical personnel to access selected information in your account in the event of a medical emergency in which you can’t communicate. You decide what information you want to be displayed in the event of an emergency. When you enroll, you receive a special sticker that you can put on the back of your driver’s license or other identification. We recommend that you write down your User ID and Emergency Password on this sticker. In the event of an emergency, medical personnel would access your account through the "Emergency Login" button on the home page.
Go to Top
Can I delete information from my account?
Yes, you can delete any document. However, please bear in mind that once a document is deleted, it cannot be recovered.
Go to Top
Can I cancel the service?
Yes. You can cancel your MMR subscription at any time. If you subscribe to an annual plan, the excess, if any, of the annual subscription paid over the monthly subscription cost for each of the elapsed months, both full and/or partial, from the most recent starting date of the Annual Subscription, will be refunded to you. If you subscribe to a monthly plan, the excess, if any, of the months paid in advance will be refunded to you. No refund will be provided for the month in which the Agreement is terminated. If you cancel the service, we will continue to make your information available to you for an additional 30 days after which time your files will deleted and you will not be able to access them.
Go to Top
Can I talk to a customer service person if I am having problems?
Yes. MyMedicalRecords offers customer service support from 9AM to 5PM Pacific Time, Monday-Friday, at 888-808-4667 (4MMR). We also can be paged 24 hours a day, 7 days a week in the event of emergency. You can also contact us by e-mail and we will you respond to your request as quickly as possible.
Go to Top
What if I forget my user ID or password?
In either case please contact MMR customer service support at 888-808-4667 (4MMR).
Go to Top